Xynetik Warranty

Xynetik warrants to the original purchaser that any part of the hardware system excluding software, documentation and similar items will be free of defects in workmanship and materials for the period of your warranty from the date of delivery. During the warranty period, Xynetik will repair or replace, at its sole discretion, the defective hardware system, free of charge for labor and parts and shipping for the first year. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the longer of thirty (30) days or the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.

Excluded from this warranty is any damage caused during shipment/moving (except the shipment/delivery to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.

Xynetik's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement.

Xynetik shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, absolute or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of data, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties.

To obtain service under this warranty, follow this procedure:

Contact Xynetik support at (520) 465-1960 or e-mail the technical support department at: support@xynetik.com. Have the invoice/receipt number information available.

The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction.

Xynetik will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Xynetik. Xynetik will also not be responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, purchased from Xynetik. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage(other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by a Xynetik employee, inadequate or excessive electrical power surges, or other power irregularities. Xynetik will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Xynetik.

Xynetik customers that are within warranty will have defective parts replaced with the same or equivalent part at no cost. Any other part replacement that is different from the original configuration must be purchased.

Return Policy

In addition to our standard warranty, we also offer a 30-day money back guarantee on all of our systems. You may return the system if you are not satisfied with your system within 30 days for a refund. Refund is only issued for the sale amount, and does not include freight. All systems and parts may be subject to a 50% restocking fee. To return any merchandise you must call (520) 465.1960 and provide the invoice number, item description, and serial number(s). The returned merchandise must include the original packaging, manuals, and all accessories. All sales on software items are final.

Contents of warranty subject to change without notice.